The next four months are likely to be as chaotic as the last eight. Here are some of the issues that need to be front of mind as we head towards 2021.

A new Forrester report explores the application of social media listening tools and characterises the market.

Ofcom’s latest report is packed with consumer data and analysis. It should be part of your planning toolkit.

Planning should be the starting point for your public relations campaign. This approach can be applied to any size of organisation and market.

Storify is closing as a free service. It has implications for how individuals and organisations tell stories, and strikes at the cultural history of the internet.

Listening is fundamental to good relationships and critical to organisational communication. But it’s a much underrated skill that is seldom taught.

A blog post about writing a public relations plan.

Jo-ann Robertson and I have been working on a project at Ketchum to help organisations get ready for Brexit. We've launched it today as the UK Government triggered the process.

Public relations is a powerful tool for a start up to raise its profile and build relationships. It can help prove the viability of a product or service and build a business model.

Making a business case for investment in social media is straightforward. It’s best practice public relations.

There’s lots to learn for media, marketing and public relations from Mary Meeker’s annual Internet report but be wary of the US bias if you live or work elsewhere.

Public relations is becoming increasingly data driven. That’s a good thing.

This is a planning exercise that I developed for a workshop at Thinking Digital.

A free tool from Facebook is useful for helping to characterise audiences or publics.