Organisations need to find their purpose in society. Facebook shows how in a manifesto by founder and CEO Mark Zuckerberg.

The NHS and Sweden are empowering citizens and employees to share stories on Twitter, however the US National Park Service tells an entirely different type of story.

My daughter explains the popularity of her favourite app Snapchat. It’s mainly used as a means of messaging friends and consuming news media.

Facebook Live is the hottest new thing since the last hot thing but how can brands use it to engage with audiences or publics?

Happy birthday Twitter. The social network remains a work in progress but is adored by hardcore users.

Work with Wikipedia on its own terms or face its wrath.