Episode 09 | Caroline Marrows: Speaking truth to power for those without power

Written By Stephen Waddington

On this episode of Better Business Outcomes, Stephen Waddington from Wadds Inc. welcomes Caroline Marrows, Head of News at Citizens Advice.


They discuss:

  • The role and origin of Citizens Advice in supporting people with issues related to legal, debt, consumer, and housing

  • Managing demand for services from the public, and insight from the media while maintaining high levels of customer satisfaction and quality outcomes

  • Navigating a complex stakeholder environment and speaking truth to power for those without power

  • The benefit of strong leadership communication and engagement in leading public and policy debate

  • How focussing on outcomes leads to better business outcomes and supports planning and decision making

 
 
 
 
Stephen Waddington
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Episode 10 | Emma Thwaites: Inspiring organisations to innovate with data to improve society
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Episode 08 | Professor Lee Edwards: Building bridges between theory and practice as a driver of innovation