A new book Leading the Listening Organisation advocates for organisations to adopt a culture of active, empathetic listening to employees to drive better business outcomes.

Social media listening is finding applications in healthcare. It’s a powerful example of modern marketing and public relations.

A new Forrester report explores the application of social media listening tools and characterises the market.

Listening is fundamental to good relationships and critical to organisational communication. But it’s a much underrated skill that is seldom taught.